ALDI Mobile Returns & Refunds Policy

We want you to be completely satisfied with your ALDI Mobile experience, which is why we offer a straightforward return process for hardware and SIM packs. If your device is faulty or you have changed your mind on an unopened product, you can return it within 60 days for a full refund or replacement.

Return Process

• 1.
  Check Eligibility

  Ensure the item is in its original packaging, unused, and includes all accessories, or identify the specific technical fault if the product is defective.

• 2.
  Gather Proof of Purchase

  Locate your original ALDI register receipt or online tax invoice, as this is required to process any return or warranty claim.

• 3.
  Visit an ALDI Store

  Take the product and your proof of purchase to any ALDI Australia store to speak with a staff member at the checkout for an immediate assessment.

• 4.
  Receive Refund or Exchange

  Once approved, your refund will be processed via the original payment method, or a replacement device will be provided subject to stock availability.