Frequently Asked Questions

Everything you need to know about shopping with ALDI Mobile

How long does shipping take for mobile devices and SIM cards?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for electronics and handsets?

We offer a 60-day change of mind return policy for most electronics. The product must be returned in its original, unopened packaging with all accessories included and proof of purchase.

Do your mobile devices come with a warranty?

Yes, all mobile handsets and tablets sold through our store come with a standard manufacturer's warranty, typically covering defects for 12 to 24 months from the date of purchase.

Which payment methods do you accept?

We accept major credit and debit cards including Visa and Mastercard. For your convenience, we also support secure online payments via PayPal and digital wallets.

Are the mobile phones sold on your site network locked?

Most of our devices are sold unlocked, allowing you to use them with any compatible network provider. Please check the specific product description for any network-specific limitations.

How do I activate my new SIM card after purchase?

Activating your SIM is simple. Visit our website's activation portal, enter the serial number found on your SIM pack, and follow the prompts to choose your plan and verify your identity.